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  1. Guests are required to put on the purchased wristband at the ticketing counter prior to entry and it must be worn at all times whilst the guest remains in the park. Rubber wristband need to return back when guests decide to leave the park.
  2. Please follow all the instructions given by Bertam Waterpark Crews.
  3. Comply with instructions provided via signage, lights, safety briefing, recorded message, or other indication. Failure to comply with the park rules may cause injury to yourself and others.
  4. Guest safety is our top priority. The park carries out daily checks prior to opening to the public and is audited.
  5. While the management take measures to ensure customer safety, it is not possible to eliminate risks totally as the park is physical in nature. The management cannot be held responsible or liable for any accidents.
  6. Within the ticket price is limited accident insurance that covers guests while in the park. Further information is available upon request from the Ticketing Counter.
  7. We reserve the right to deny any person admittance to the park without providing a reason. Additionally, we reserve the right to require a person already admitted to the park to leave (without refund or compensation) for any reason, including but not limited to, failure to comply with any of the safety rules or for offensive or dangerous behaviour.
  8. Parents are obliged to supervise their children at all times. Children of age 12 and below must be accompanied by an adult to gain admission.
  9. The management is unable to make announcements over the public address system for guests. Please arrange a time and place to meet your party before entering the park.
  10. It is recommended that valuable items are not brought into the park. Personal property may be secured in the lockers. We cannot be held responsible for any loss of property within the park whether stored in lockers or not.
  11. Tickets purchased are only valid for the specified visit date. Ticket purchases are non-transferable, non-exchangeable, and non-refundable.
  12. We reserve the right, as circumstances dictate, to change the operating hours of the park or attractions, or close the park or any part of it temporarily, or restrict the number of persons having access to the park.
  13. The park does not allow re-entry after exit the souk or as per ticket conditions.
  14. No outside food, eating , picnic and camping at car park area.
  15. Pets and other animals are not allowed into the park.
  16. Smoking is forbidden within the park, except in certain designated areas.
  17. Certain attractions may not be suitable for guests who are less physically able, or have certain medical conditions. If in doubt, please check with your doctor.
  18. Certain attractions require you to be a competent swimmer. Refrain from participating in these activities if you have doubts of your ability.
  19. Certain attractions have height requirements irrespective of age.
  20. The park captures moments of fun and this includes photography and videography of guests within the park. By entering the park you provide your consent for your image to be shared on the Bertam Waterpark website, Facebook page, and in other media produced.
  21. Please note that photography, videotaping, or recording of any kind for commercial purposes is not permitted without prior written approval.
  22. For safety reasons it is imperative that your hands remain unobstructed. Loose items such as, but not limited to, mobile phones and cameras with a wrist strap, are not permitted to be used at any time while on the rides and attractions.
  23. Please note that clothing and jewellery that have the potential to cause entanglement to the guests or damage to equipment are not allowed on some of the rides and attractions.
  24. For hygiene reasons guests are required to shower before entering the pools.
  25. For hygiene and water quality reasons, proper swimwear must be worn. Clothing made for everyday wear, such as T-shirts, and clothing that have buttons/adornments that may cause damage are not allowed in the pools and on the slides. Refer to attraction signage for more information.
  26. Waterpark inflatable are properties of Bertam Waterpark and are not to be removed from the park. The management of Bertam Waterpark cannot be held responsible for the unavailability of Waterplay tubes on peak attendance days.
  27. Pregnant women and person with heart condition or back problem should not use the slide.
  28. No glassware, firearms or weapons or hazardous materials are allowed into the park.
  29. No snorkels, masks or flippers are allowed in the pools.
  30. No Outside food or beverage is allowed into the park.
  31. Guest who violate the general policy rules may be asked to leave by management.
  32. Wristband will be cut if you exiting the souk & repurchase the tickets are required if you want to continue playing.
  33. Ticket is multiple entry from souk to waterpark only
  34. By entering the park you are agreeing to the above.