TICKET SUPPORT
Refund policy.
Booking-specific terms apply
Tickets are purchased through the official external booking portal. Refund, cancellation, rescheduling, expiry and no-show rules are determined by the ticket or promotion selected at checkout.
Before requesting help
Keep your booking confirmation, transaction reference, purchaser name, visit date and ticket type. Review the terms shown in your booking confirmation and on the booking portal.
Contact
For assistance, use the contact details supplied in your booking confirmation or contact the park at info@bertamresortwaterpark.com or +604 577 8000. A request does not guarantee eligibility for a refund.