REFUND & CANCELLATION POLICY

Bertam Resort Water Park (BRWP)
Managed by Maritime Waterfront Suites Sdn. Bhd. (1000533-W)

NO REFUND POLICY

All tickets purchased through BRWP’s online ticketing system are strictly non-refundable.

Once a transaction is successfully completed, no refunds, reversals, cancellations, exchanges, credits, or compensation shall be permitted under any circumstances, including but not limited to:

• Change of mind
• Failure to attend
• Late arrival
• Weather conditions
• Closure or suspension of attractions
• Operational, safety, or capacity-related decisions made by BRWP

Tickets that are unused, partially used, forfeited, or denied entry due to non-compliance with BRWP’s rules and regulations shall not be eligible for any refund, compensation, or credit, to the fullest extent permitted by law.

By purchasing tickets through BRWP’s online ticketing system, the purchaser expressly acknowledges and agrees to this no refund policy and waives any right to dispute or charge back the transaction on this basis.

NO CHANGE OF VISIT DATE OR TIME

All tickets purchased through BRWP’s online ticketing system are valid only for the specific date selected at the time of purchase.

No changes to visit date or visit time are permitted under any circumstances, including but not limited to:

• Personal scheduling conflicts
• Weather conditions
• Transportation delays
• Capacity limitations
• Operational or safety decisions by BRWP

Requests for amendments, rescheduling, substitutions, extensions, or partial changes—whether for individual tickets or group purchases—will not be entertained.

Failure to attend on the selected visit date shall result in the ticket being deemed forfeited, with no entitlement to refund, replacement, rescheduling, or compensation.

MANAGEMENT DISCRETION

Notwithstanding any provision contained herein, BRWP may, at its sole and absolute discretion, consider requests on a case-by-case basis subject strictly to management approval.

Any such consideration:

• Is purely discretionary
• Does not constitute any entitlement, right, or guarantee
• Shall not create any precedent
• Shall not give rise to any claim, expectation, compensation, refund, replacement, rescheduling, or benefit

In the event that BRWP, at its sole discretion, approves any refund, the final refund amount shall be subject to applicable administration fees, refund processing fees, and any other charges as determined by BRWP, and shall not be construed as a full or automatic refund.

The decision of BRWP’s management shall be final, conclusive, and binding, and BRWP shall not be required to provide reasons for any approval or rejection.

The submission or consideration of any request shall not be construed as a waiver of BRWP’s rights under these Terms & Conditions.

Last Updated 30/12/25